Refund policy

Return & Refund Policy

Because our products are made to order specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect size selection, color preference, or other customer ordering errors.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos showing the item and the issue.

Once the issue has been reviewed and approved, we will provide a replacement or refund at no additional cost to you, as appropriate.

Cancellations and Order Changes

Orders may only be cancelled or modified before they enter production. Because we begin processing orders as quickly as possible, we cannot guarantee that cancellation or modification requests can be accommodated after an order has been placed.

Sizing

Please review the product description and size chart carefully before placing your order. Because each item is made specifically for you, we cannot accept returns, exchanges, or refunds due to an incorrect size selection.

Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact us with your order number. We will review the tracking information and work with the shipping carrier when necessary to help resolve the issue.

If tracking shows the package as delivered but you cannot locate it, please check with household members, neighbors, and your local carrier before contacting us.

Refunds

Approved refunds will be issued to the original payment method. Please allow additional processing time for the refund to appear in your account, depending on your bank or payment provider.

Contact Us

If you have any questions or concerns about your order or this policy, please contact us using the contact information provided on our website.