Contact information

Contact Information

If you have any questions about your order, shipping, returns, or our products, please feel free to contact us. We're happy to help.

Email: nova.threadshopbase@gmail.com

We aim to respond to all customer inquiries within 1–2 business days.

For questions regarding an existing order, please include your order number and the email address used to place the order so we can assist you as quickly as possible.

Customer Support Hours:
Monday–Friday, excluding public holidays.

We appreciate your business and are happy to assist with any questions or concerns regarding your purchase.